Data We Collect and Why We Use It
When you open an account, we collect your name, contact details, date of birth and the payment method you register — whether that is bKash, Nagad or Rocket. We use this to verify your identity, process deposits and withdrawals, and keep your account secure. When you
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fund your wallet through bKash or send a withdrawal to Nagad or Rocket, the transaction reference is logged against your account. We keep this to resolve disputes and confirm payment status. We also collect device and session data — your browser type, IP address, and the
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pages you visit — to detect unusual access and protect your account from unauthorised use. We do not sell your personal information to advertisers or unrelated third parties. Data is shared only where required: with our payment processors (including the gateways that handle bKash, Nagad and
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Rocket transfers), with fraud-prevention partners, and where local law or a regulatory authority requires disclosure. Retention periods depend on the type of data and the legal basis for holding it. Account data is kept for as long as your account is active and for a period
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after closure as required by applicable rules. You can request a copy of your data, ask us to correct it, or enquire about deletion by contacting our support team.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.